Everything you need to support your shopping needs.
We strive to provide you with the highest quality products and exceptional customer service.
Hardware Components: Returns for hardware components (e.g., graphics cards, processors) are accepted within 30 days of purchase. Items must be unopened and unused. Some products may have specific warranty terms.
Custom-Built PCs: Returns for custom-built PCs are subject to specific conditions. Please see Section 2 of our returns policy for details.
If you receive a defective or damaged custom-built PC, please contact our customer support team within 48 hours. We’ll assist you in troubleshooting the issue and, if necessary, arrange for a return or repair.
Contact our customer support team within 14 days of receiving your custom-built PC to start the return process. We’ll provide a Return Merchandise Authorization (RMA) number and guide you through the steps. The PC must be in its original condition, with all packaging and accessories securely packaged for return.
The customer is responsible for arranging and covering the cost of return shipping. We recommend using a reputable shipping service with tracking and insurance to ensure the safe return of the item.
A restocking fee may apply to returns of custom-built PCs due to their unique nature. This fee will be deducted from the refund amount and communicated to you by our customer support team.
Once we receive the returned custom-built PC and verify its condition, we will initiate the refund process. Refunds will be issued using the original payment method within a reasonable timeframe. Please note that shipping and restocking fees, if applicable, will be deducted from the refund amount.
We're committed to providing a seamless and convenient shopping experience for our customers.
Eligibility: We offer free shipping on all orders within the United Kingdom (UK), applicable to both hardware components and custom-built PCs.
Order Processing Timeframe: We aim to process and ship all orders within 3 business days, excluding weekends and public holidays. This timeframe is an estimate, and we strive to ship your order as quickly as possible.
Delivery Timeframe: Once shipped, you can expect delivery within 3-5 business days, depending on your location within the UK.
Tracking Information: We provide tracking numbers for all orders. You will receive a tracking number via email once your order has shipped, allowing you to monitor your shipment's progress and estimated delivery date.
Order Tracking and Support: If you have any questions or concerns about your order's shipping status, please contact our customer support team. We are here to assist you and provide timely updates on your shipment.
Shipping Method: We partner with trusted courier services to ensure safe and timely delivery of your order. The shipping method may vary based on the package's size and weight. We reserve the right to choose the most suitable carrier for efficient and secure delivery.
Address Accuracy: Please ensure the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues due to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, contact our customer support team as soon as possible.
International Shipping: Currently, we only ship within the United Kingdom and do not offer international shipping at this time. We apologize for any inconvenience and encourage international customers to explore local retailers for their computing needs.
At JNX PC, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services. By accessing our website, you agree to the terms outlined in this policy.
1.1 Personal Information: We collect personal details such as your name, email address, shipping address, and phone number when you place an order or create an account. This information is essential for processing orders, deliveries, and providing customer support.
1.2 Payment Information: To process payments, we gather billing information, including credit card details. We do not store your complete payment information; it is securely handled by third-party payment processors.
1.3 Website Usage Data: We collect non-personal data about your interactions with our website, including your IP address, browser type, and referring pages. This data helps us analyse trends and improve user experience.
2.1 Order Processing: We use your personal information to process and fulfil orders, including confirmations and customer support.
2.2 Customer Support: Your information helps us respond to inquiries and provide assistance with our products and services.
2.3 Marketing Communications: With your consent, we may use your email to send promotional offers and updates. You can opt-out at any time via the unsubscribe link in our emails or by contacting customer support.
2.4 Legal Compliance: We may disclose your information as required by law or in response to legal requests.
3.1 Data Protection Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include physical, technical, and administrative safeguards to maintain the confidentiality and integrity of your data.
3.2 Third-Party Services: We may engage third-party providers for payment processing and shipping. We recommend reviewing their privacy policies to understand their practices.
4.1 We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once no longer needed, we will securely dispose of your information.
5.1 Access and Update: You have the right to access and update your personal information through your account. For assistance, contact customer support.
5.2 Opt-Out: You can opt-out of marketing communications at any time by contacting our support team.
5.3 Cookies: Most browsers accept cookies by default. You can modify your settings to decline cookies, but some website features may not function properly without them.
6.1 Our website is not intended for children under 16. We do not knowingly collect information from anyone under this age. If you believe we have, please contact us, and we will take steps to delete the information.
7.1 We may update this policy periodically. Any changes will be posted here with a revised effective date. We encourage you to review this policy regularly.
8.1 For questions or concerns regarding this Privacy Policy, please contact our Privacy Officer through our support team. We are committed to addressing your inquiries promptly.
By using our website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.